Complaints

We take complaints very seriously and will do our best to address any concerns raised. Through the effective handling of complaints we aim to ensure the rules of the party are upheld and the party provides a place where members feel comfortable to engage in political activity and debate in a welcoming environment.

Fairness is at the heart of everything we do in the Labour Party, and a robust procedure for dealing with complaints is vital in order to ensure all our members are treated fairly. We hope you won’t have cause for complaint, but if you do we aim to deal with the concern in a prompt, transparent and fair manner

The procedure for making an official complaint

Should you wish to make a formal complaint, the first step is to put your concerns in writing to the National Complaints Team. You should include as much detail as possible, and try to include:

  • Summary of complaint
  • Dates and times of any relevant events
  • Name of individual the complaint is about (if relevant) including any information that will help identify them
  • Any evidence that supports your complaint (including screenshots if the complaint relates to social media or other websites)
  • Names of witnesses who may be able to provide an account

You can contact the National Complaints Team at [email protected] or you can send your complaint to the below address:

National Complaints Team
The Labour Party
Southside
105 Victoria Street
LONDON
SW1E 6QT

Complaints of sexual harassment

The Labour Party has a zero-tolerance approach to sexual harassment and takes complaints of this nature extremely seriously.

Should you experience any behaviour that you feel amounts to sexual harassment either towards yourself or another member we strongly encourage you to report it to us as soon as you can.

We understand that reporting sexual harassment can be intimidating, so we aim to make the process as clear and straightforward as possible. For full details about the process for reporting experiences of sexual harassment, read the Sexual Harassment Policy page.

Read Labour's sexual harassment policy

Additionally,  you can contact one of the following organisations:

External Support line operated by Rape Crisis – 020 8683 3311

This support line is completely independent from the Labour Party; it is staffed by Rape Crisis staff and information is only passed to officers of the party with explicit consent from the caller. Call handlers are specially trained and can provide support for those who have experienced sexual harassment as well as advice and guidance about how and where to report it. For more information about the support line please visit the Sexual Harassment Support Line page.

LABOUR'S SEXUAL HARASSMENT SUPPORT LINE

Labour Party Sexual Harassment Reporting Line – 07595 432 542 or [email protected]

If you would rather speak directly to a member of the National Complaints Team then you can contact them directly. Everyone working in the team has had training about sexual harassment and the impact it can have and will be able to advise you about the Labour Party’s procedures.

Where a criminal offence has taken place or you fear for your own safety or the safety of someone else you should contact the police as soon as possible by calling 999.

EMAIL THE NATIONAL COMPLAINTS TEAM